Comments on: WiTopia

By: Rich

Rich — Wed, 01 Feb 2012 08:20:13 +0000

I loved Witopia, hopefully I will again. For the last couple years it’s been my gateway to the west from China. But about 2 weeks ago it completely stopped working. I keep getting the error below:

RESOLVE: Cannot resolve host address: tlsvpn.hkg.witopia.net: [NO_DATA] The requested name is valid but does not have an IP address.

I used to get this error occasionally, but I could fix it by restarting my router or modem.

The worst part is that any site that might be able to help me is blocked.

Frustrating… and I just renewed two months ago.

By: Ben

Ben — Tue, 17 Jan 2012 08:18:12 +0000

New software released this week not working in China. If you have the old software, don’t upgrade until they fix it.

By: Chuck

Chuck — Mon, 16 Jan 2012 23:43:36 +0000

On Saturday January 14th Witopia made major changes in their system. I was unable to use the system for three days. Their online chat support service is worthless. They finally told me after three days that I needed to download new software. There was n notice of this or anything or their website to that affect. I have downloaded their new client software and made my connection to their gateways. HOWEVER the connection constantly disconnects leaving me exposed on the internet AND IT DOES NOT NOTIFY ME OF THE DISCONNECT AS THE SYSTEM USED TO. Their service has gone to hell in a matter of days and it appears there is no relief in site. I highly recommend that anyone stay away from Wipotia until they have demonstrated that they have improved the service and customer support. Chuck

By: Tait

Tait — Mon, 09 Jan 2012 08:52:36 +0000

Witopia is essential for me while I’m in China. I would recommend it to anybody that needs fast, reliable access to site like Facebook, Twitter, YouTube and Wikipedia while in China. They provide great support and a great service.

By: Mustafa

Mustafa — Sat, 31 Dec 2011 10:30:42 +0000

Not good news…
I’m using Witopia in UAE for 3 years so far… and I just renewed last week, and it was working fine.
As of today, Dec. 31st, 2011 I cannot use it anymore..!
Would you please confirm if it is still working in UAE or not?
Thanks,

By: Nikki

Nikki — Fri, 30 Dec 2011 03:11:48 +0000

I am so happy to have VPN that consistently works in China. It’s been a hassle to find a reliable but not too expensive product like theirs. When i had a small issue in downloading the installer (completely my fault, i didn’t follow the instructions in order) their customer service chat line was excellent. The agent I spoke to was both very polite, and extremely helpful, by activating my account for me, and giving me the link for the installer. I will definitely continue to use this product in the future.

By: Donna - from Mexico

Donna - from Mexico — Thu, 08 Dec 2011 22:56:13 +0000

I just renewed with Witopia.net for the third year in a row because they are simply the best, IMHO. I trust the company, I get excellent service, I appreciate having an IP address in the USA whenever I need one. I did research other options and have continued to stay with this company because I love the product, the support and the VPN itself… and it’s VERY affordable! Thank you everyone at WiTopia – you guys & gals are the best!

By: Gemini

Gemini — Tue, 06 Dec 2011 10:09:48 +0000

The reviews that talk about how amazing the service is are a bit strange. They are not responding to a specific question or providing help with any technical issues or information requirement. Call me cynical but I am not sure why did they come to this site and volunteer to talk about it after 2 and 3 years? But hey I may be wrong.

So while on the subject I would like to hear from someone who is using it in the UAE (United Arab Emirates) where the ISP has managed to block almost every service that I tried.

By: AC

AC — Sat, 03 Dec 2011 19:50:57 +0000

I’ve been using the Witopia Cloakbox service for about 3 weeks now and I am extremely happy with the performance and support staff. I am an American expat living in Europe and frequently use the service to access media sites in the US I wouldn’t normally be able to view. I find the cloakbox well worth the price for the convenience of having my entire home network on the VPN. The Buffalo router that comes with the cloakbox is ok, however, it really doesn’t perform like a gigabit router, internal network file transfer are at least 10 times slower (2-4mbps vs 30-50mbps) when compared to my Netgear 3700. So I use the Buffalo for my outgoing traffic but still use the Netgear for my internal network. I did need to contact technical support regarding an issue with speed and my inability to change servers. I received a response to my email within 30 minutes or less which really surprised me. I also used their chat feature and screen share session to resolve my issue and I found the tech support staff to be very professional and very knowledgeable about their product. My only complain with the service would be a degradation in my speed… I subscribe to a 10 Mb service and consistently test it at close to 15Mb, however, when using the VPN the speed drops to between 2-5.5 Mb depending on which testing site I use. This is still more than adequate for my purposes and Witopia staff noted these sites are not really designed with VPN service in mind. I have to say that the difference is not that noticeable during use and I am still able to stream video, although not necessarily at the highest quality. Overall I have found this service to be excellent and a reasonable price.

By: LeoM

LeoM — Wed, 30 Nov 2011 08:27:12 +0000

Honestly one of the best services out there. Their customer service is second to none, and I’ve never had a problem accessing any blocked site. I’m been located in China for the past 2 years, and they have been my life line to the free world.