my-private-network
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My Private Network provides VPN services to the UK and US
for £5 per month.
So why should you choose us?
- Great Service – with 30 servers in our UK
cluster and 10 in our US cluster, we provide a reliable, secure and scalable
VPN service to our customers worldwide. - Great Price – £5 per month says it all, no
lengthy contracts, pay through PayPal, PayPal Subscription, Google Checkout,
Bank Transfer and even cheques! - Great Attitude – we’re in this for the long
haul, and we know that the only way to prosper is to have happy customers
spreading the word us, so we provide the best service we can for a reasonable
price and if you’re not happy, just tell us and we will provide a full refund. - Great Support – nothing is ever as simple as it
sounds! We provide full instructions on our website to guide you through the
setup process, but if you get stuck or need a hand, we provide full remote
support via LogMeIn.
Don’t just take our word for it, take a look at the reviews
on this site, or the guestbook
on our website, and if you’ve got any concerns or questions, please don’t
hesitate to ask.
Hello, I have to say that in the 12 months I have been using My Private Network here in Spain, and having the right kit to use it, it has operated 99% efficient, at times when a small problem occurred, the after sales service has been second to none, coming back to me in minutes not hours, and sorting the problem remotely, very efficient, I made it known in Spain that I had subscribed to the service, and had well over 300 responses to that, as a result, many have signed up, and the feedback to me excellent,UK TV here can be difficult and expensive with constant changes to systems cards etc, My Private Network solved all that for me and others, and at £5 per month can not be considered expensive, WHAT CAN YOU GET FOR A FIVER THESES DAYS ?
KayBezy
I had a problem getting supported, but your support service technician was excellent and quickly fixed the problem remotely
Well Done its a good service
Have used this product in Turkey and now in France and have found it 100% reliable, both for Internet use and watching British TV. When I have had problems (which were of my own making) the support team were very helpful and extremely efficient. I wish support teams for other products were as good.
Excellent have used private network from France for over a year have had no problems at all. Has opened another world for TV viewing other than SKY would recomment to anyone. Now returning to the UK so have no need on request for cancellation was actioned within 5 minutes top service…Excellent
6 reviews in two days, are we meant to believe these are legit?
In response to Howard’s question below, yes these reviews are legit. We (my-private-network) only found this site last week and have started asking all our customers to leave reviews here rather than the guestbook on our site.
I was pleased with how quick the technician solved the problem. However, it seemed to take a long time to get a response whenever I contacted customer service.
For such a fair price everything about this company is second to none, especially the after sales support, which is personal, fast and knowledgeable.
I use the VPN to access blocked websites in China and to use UK only content like BBC iPlayer, without issues.
It is easy to initially set up a SSL VPN connection which makes connection to their service a ‘click of the mouse’ easy.
Server speeds are a little slow sometimes when streaming video content, but that is only expected for the price they charge / location I’m in.
Well done Harry, Jon, Kyle and the rest.
For such a Good price everything about Your company is fast and Effective. The support, which is Also fast aswell as an Understanding of your case should a Problem arise. I’ve used my private Network for just about a year with a very effective service I can only strongly recommend it a the best Internet Tv Site of it’s type out Thier!
Many thanks for solving my self made problem so promtly, your response was less than one hour! Here in the deep country of Russia there is little else to do so having a “link” with home at such a reasonable price is fantastic.
Excellent service! I had a question about a problem with my software firewall and it was answered promptly and clearly and my problem was resolved. Now the connection is quite stable and and fast and is great to use.
Sent a message detailing my problem on Saturday evening and had a reply on Sunday morning – EASTER SUNDAY!!! Fabulous! My connection is now even better than before and all for the price of a fish ‘n’ chips each month! And yes, this is a legitimate review!
I have nothing but FULL SUPPORT from a very Professional team.
Thank you for your most valueable support and quick feed back.
Congratulate the Support Team for a job well done.
Regards,
David Poynton
Thank you the help was excellent, it was a shame it took two weeks to find a time where we could connect remotely, but excellent job the engineer was quick and effient , thank you again,
Regards
Sasha
I would like to say that My private network is something I couldn’t live without. It has allowed me to keep up with what’s going on in the UK and the service couldn’t be better. Also a big thank you to the help department for all that they have done.
This service is worth every penny!
Lyane, Canada
This service is worth every penny!
Lyane, Canada
OOPS forgot to do the star ratings lol
So Here they are!
Fantastic service passed the web site to all off my friends. Top marks for the support service quick answers to any questions that i had and professional help.
The service and support was excellent thanks it made our stay in Canada a little more bearable being able to watch a bit of TV from Home
Many Thanks fo all your help
Dear Sirs,
Although I am not, as yet, a member your support system responded very quickly to my enquiries. Thank you for your assistance and I hope to avail myself of your service very soon.
I was having problems staying connected, I contacted support on EASTER SUNDAY and had a reply THAT DAY, a reply that gave me (not very computer literate to say the least ) step by step instructions that worked to a T ( thank you ) not only that I had the option for the support team to fix my problem remotely which is a fantastic service.
I´m so glad is signed up, I had been meaning to do it for almost a year and for one reason or another did´t get around, what a waste, now I get to see the Grand Prix LIVE with BBC commentary instead of Danish, for that alone it´s worth a fiver a month .
GREAT SERVICE, THANKS.
Thank you for your rapid response, I really appreciate good customer service which is lacking in this modern age with a lot of Top Companies.
Regards, Ray Wood.
I had a problem getting connected which may have been my own fault,being an OAP, thanks to Jon and support team it was sorted out remotely and I can now enjoy the benefits provided. Well done to you all and many thanks.
I signed up with MPN on a friends recommendation. I have been delighted with the service as i live part of the time in Cyprus and miss my fix of Radio 5 Live listening. Being a bit of a technodummy ive needed support and the guys as VPN have been very responsive and helpful.
Get signed up..
Bill in Cyprus
Thank you, MPN ever since I found it, I have had hours of good Telly from the UK, for a fiver a month, its a great deal.
And when I had a problem Jon was right there remoting in and fixing it for me, he spent hours making sure it was right,
a great company that I have every faith in, when in today’s world the service is appalling, this product really doe’s deliver.
Hadn’t been able to get my VPN to work out here in the desert for a couple of days now. Just used the log me in service and everything is working great! Very prompt replies to all my e-mails…one happy customer!
Wonderful service and a help team who are very nice and friendly when dealing with any issues that I’ve had.
Had some bother with my connection speed which was disrupting my service. Support technician was quick on hand to have a look into to possible causes and highlighted the problem rather quickly. Solution is unfortunately out of both our hands (Cable fault in the sea bed) but assistance received was very good nonetheless.
Without doubt this is the best email help responce I have ever had. You can see by my request that I am no expert and its fantastic to see other pepole sharing their knowledge. The responce time was great and I will try the advice tomorrow.
Great customer service and so personal.
Thankyou Jon and team. Great job.
Thanks for your very prompt and accurate information. Well done.
Regards MARK
Excellent service, remote control assistance provided to assist in set up on both a Mac and PC which was very helpful and excellent response times to e-mails.
It has worked as it is meant to since day 1. Difficult to judge speed as I have limited speed on my local service but there is no reduction when I go to MPN.
Very pleased to now have access to BBC iPlayer and Skype – Thank you.
Your Support Team person, Jon, has been extremely prompt and helpful in sorting out a number of queries for me, both on Mac and Vista.
The system has been very stable, unlike my IP provider’s!
I commend Jon for his customer support, which has really exceeded my expectations.
You guys are the best. You fixed my problem in no time. Now that it is fixed, I am not going to bother you again, which is great for me and less work for you. I love the service, so please keep on providing it. A big hello from a Russian customer and a big thank you from my son, for all the BBC content.
I am relatively new to My Private Network and have had a couple of issues. Jon replied immediately to my request for assistance. I am really pleased I have found this site as it lets me watch all my favourite channels. Thank you My Private Network!!!
Excellent and quick response to my question
Thanks
tom
Sent a pre sales question via email which hasn’t been answered well after 24 hours.
Won’t be bothering with this company.
I’m currently living in China, and there is a firewall on many sites. I was previously using a different proxy but found it quite limited. So far, I have been able to access everything I have wanted to and I am very impressed with your service. It makes living here a lot easier. Thanks.
Thanks for all your help when needed.
You have always responded extremely quickly, and always very, very helpful no matter how trivial my requests have been.
Once again a big thankyou, would not go anywhere else, and fantastic value for the little money that you charge.
Forgot to put my overall review in TOP MARKS for all!!!!!
I’m blown away by the speed and friendly service these guys provide and the patience with such inexperienced users like me. 100%!!!
A brilliant service as always….totally responsive and efficient. I had an interesting career in IT Support Services and can honestly say your tech team are super efficient! Thanks as always.
A very happy customer
Marteen
Just brilliant, one of the services you don’t need to think about, it just works. Even when paypal make a mess of the payment the response is fast end accurate.
Great service and support… no problems with the connection and transfer speed is very high and almost identical as speed without VPN connection.. Highly recommended
Jan
Slovakia
Recommended.
Relatively easy to install, speed very good
Customer support outstanding, as I found out when I had a slight problem where connecting was taking longer than normal. Got a response after only a few hours( and it was evening time!), installed Jon’s solution within minutes and now connects like a dream (ie within 10 secs every time)
I am greatly satisfied with their services and their support. They are surely recommended.
I am deligted with this service and the response to my problem was excellent!
Yhanks Jon
Very pleased up to now had service a couple of weeks changed from another vpn service this is half the price and the best thing is you can use on different computers at the same time great for all the family and easy to set up as I am not computer savvy
Quick response and solution provided worked. only issue is I don’t like installing software which could open up my computer to viruses and having unencripted details available for hackers
Simply outstanding with great customer support……..not that I needed it since all details are published and easy to access. Having said that i needed to set up something a little complex for my IT skills, and they where very attentive and helpfull. Really recomend them, been a customer for a year already.
I have had no problems with this VPN. When my laptop crashed and i had to buy another, the support in reconnecting me was very quick. I have no problems in recommending this VPN to my friends and family.
I have recently subscribed to this service and experienced all kinds of difficulties.
The support I received from your team was outstanding.
I thank you.
I have recently subscribed to this service and encountered all kinds of difficulties in the process.
The support I received from your team was outstanding.
I thank you.
having been with MPN for over 2 years now….only 1 little problem which has now been solved very quickly,easily & with great communication from MPN throughout the process….the service is highly recommended….many thanks…!
Fast and competent support with easy to understand instructions. Thanks!
Great Support. Needed due to confusion concerning Username and/or Passwords too often.
Remote access quick and efficient solved problems and of great help to this 82+year old
slow learner.
Well satisfied, and hope for a trouble free future
Regards Harold (Dick) Reast BEM
Forgive my timid first response. Having read these reviews I feel I have not given you the credit you deserve. So, am re-submitting.The support team (Jon and others) have been
truly outstanding. I keep on telling others about “MY PRIVATE NETWORK” and hopefully
this may have helped you.
What a fantastic service and for peanuts !
Regards Harold (Dick) Reast BEM CYPRUS
A very understanding response to my email regarding my banks suspension of my credit card to Paypal over suspected fraudulant use by someone else which was not true and the card is re-instated. The charges can be collected and in the meantime I have been reconnected which I appreciate very much.
With thanks,
John Shuttleworth.
Excellent in every way. It has been an absolute life line to me due access to ITV & BBC Iplayers etc. I totally recommend it to anyone outside the UK.
Used this service whilst in Cyprus and had no problems with excellent results
It is so refreshing to find a service so dedicated to the end user.
I have had many difficulties out here in Dubai and every problem has been dealt with in a fast and dedicated manner.
No problem has ever taken more than a couple of days (time delays etc…..not the service), with the last problem requiring a remote log on session that totally amazed me and this problem was a result of my apartment block implementing new security protocols.
All this in a country that blocks virtually everything and with a Internet system that struggles to provide over 1Mb.
Keep up the good work………….well done to all
CORRECTED TO INCLUDE RATINGS
This is a service that delivers what it promises at a very reasonable charge. I have been a subscriber for a number of months now (My wife and I greatly enjoy watching Coronation Street, Eastenders and Emmerdale) and on those few occasions when I had a question or problem it was expeditiously responded to and resolved. I highly recommend this service.
Great service and a real lifeline when living away from the UK.
When I did have a problem setting up the service the support service was first rate, very prompt, and the communication was excellent. The information supplied to fix the problem were so good even an IT dunce like myself could follow with ease.
what fantastic service.I would happily recommend you to anyone.
Ian
I have found the response from staff at your company excellent. The only thing that I have found is that when trying to watch UK tv via MPN, the speed slows considerably and we cannot stream very often so we are always looking to download programmes which is not always suitable.
We are in China and have to get around the “Great Fire wall” of China to access not only the English TV services but lots of other sites necessary for an expat to keep in touch.
When we have had difficulties the technical support has been very good responding to our problems within hours and the advice resolved our problem.
A great service and great value.
I have been using MPN in the south of France for about 12 months and have found the service absolutely fabulous. The support is second to none. I would thoroughly recommend MPN to anyone without hesitation.
Having tried MPN in Australia as well I found that although it did work the speed was slow but it got there eventually. But for Europe it’s great.
Thanks to all at MPN
Jon was so helpful and my queries were answered almost immediately. We had to sort my problem out remotely and so organised a time which was kept to and sorted my link quickly and effectively.
I am so impressed with the service and it’s great to know there is a human to sort out problems. It’s so refreshing to find people who actually care, are ready and willing to help and appear to be very friendly and patient. All credit to your team. Tina Luckhurst
Thanks for sorting my initial server connection problems. Kyle got back to me very quickly (even at the weekend!), and now I’m able to hook up easliy. Good website, easy to use. Keep up the good professional work, guys.
Had a problem accessing the service, and reported it, they got back to me within 24 hours as promised with the solution/workaround.
So far I am generally pleased with the service – I can do what I need to do.
Great service. Prompt feedback to troubleshooting issues and resolved accordingly. Excellent.
I had difficulty launching the programme.
The response from MPN was rapid and effective, even thought the problem manifested itself at the weekend.
The programme was enabled by a technician from MPN via remote link.
Top service, thanks.
The support was great swift&efficient many many thanks to the team, once again thankyou
Raymond Cook
Had a problem, sent an e-mail, and got the response. clean and very professional. I am a satisfied customer, and this prompted me to write this response. Thank-you.
Terrific service,product,and support. SO VERY GRATEFUL FOR THE HELP THAT THEY GAVE ME. xxxxx
Very quick response to my question about moving from one country to another. Highly satisfied with response that subscription not based on IP address but user a/c no.
Re Howard says 27th March, are we meant to believe these are legit, YES you are Howard, you can see my review at the top under my real name of Keith Boyden, and if you or others still don’t believe these reviews, I will be happy to answer any questions you may have on , I am that happy with the service I pay 12 months UP FRONT.
Regards.
Keith.
Well I did try to leave a contact email address for Howard March 27th, who wrote, are we to beleive these reviews are legit, seems not allowed, I also said see my review at the top, on sbmitting it was moved to the bottom, where now you can see both and this, and try this if you still don’t beleive.
0034627156073.
Keith.
I find your support very quick to reply and very helpful in trying to sort my problems out I can not fault your service in any way, and I thank your team for all your help in sorting out my connection problem.
Many thanks
Responses were quick and easy to follow.
Best regards
Sandra
Extremely helpful, professional and prompt service, glad to have found you, thankyou my VPN
The service is good but slow speeds from my ISP and other logistics at my end made it difficult to use the network for television.
Delighted to find a new way to watch TV in UK. However,I’ve had constant 10 mminute or so delays getting into My Private Network on start-up. Unfortunately I can’t seem to get the help service programme to work & have given up for the time being as I do fnally manage to log on. SUPERB, fast, personal support from Jon.
I hope it’s not me or my trusty machine causing the delays!
Once again Jon has come up trumps. It is really great to get such a quick and comprehensive service. The instructions were clear and when I needed further confirmation that the service was still not working, it was provided by return and included the additional information I needed to send to my supplier. This removed all the risk that my supplier would keep asking for more information.
It has been a real pain to be without the service for such a long time, all of which was caused by our supplier.
Once again many thanks
Peter
MPN has thrown me a life-line – so I can stay connected to the UK while I am currently living in the Netherlands. The service and sign up was fast, easy and the technical support was the best I have come across. I had a little hiccup with Pay Pal which MPN corrected immediately. Thank you so much everyone at MPN for being so courteous, efficient and knowing what you are doing! Cheers.
Genevieve
Delighted with the customer service. Very surreal having the desktop controlled remotely but result was spot on. Many happy hours of my favourite UK programs now.
Thanks very much Jon
I got stuck setting up as I am hopeless at that sort of thing. The tech support have been very helpful, and its all working now!
Well thought out service which is well supported for the technically inept. has changed our world since we live in a conservation property in Europe, not allowed satellite and local cable is desperate, makes us feel connected to the rest of the planet, as much as we choose to be!
Superb service, work first time every time, I have been using them for over a year from a satellite ground station in Afghanistan. On the odd time I have a query they respond in less than an hour. Everything works, its a pleasure to use and do business with these guys.
Very fast response led to resuming service almost immediately. Usually a support ticket service takes a bit of time but this was answered very quickly.
Whilst overall this is very good I did find it irritating sometimes when the program I was trying to watch here in Spain,kept re loading after a few seconds. Its a pity you cant turn off the adverts tho.
The only reason I am cancelling is due to now having satellite tv and dont use MPN much now.
I cannot fault the speed of support. I sent the email and within minutes had the information I needed. Thank you very much, keep up the good work.
I asked a simple question and was given a compehensive answer with instructions on how to fulfil my required configuration on an iPhone.
Much more than I expected and I was pleasantly surprised.
I have used this service in Spain and France for a year now and it works with quick efficient support when required. Recently my account was deactivated by mistake and within three hours of having told support it was back with my months subscription refunded. Great service.
I’ve used MPN for a year or so now. It was good to start with and has been improving all the time. Reliability of connection has gone from good to excellent. The level of support is the best I’ve ever received from any web service provider without exception. I would recommend MPN to anyone.
just talking through what should not be difficult…..
a person to help……. in real time would be great to talk to a person… to explain and make it happen
another than that….when abroad your service worked………local internet provider was not great but……..other than that….it worked and made my wife…30 years in waiting for her, very happy
please give me advice as to how to make this work…………….. please nigel x
great service particularly for one like me who is not clever on a computer
remote support scary but interestingly funny to watch someone control my desk top-but could not have set it up without you.
Can’t speak highly enough of these guys their tech knowledge is superb I had a problem with my set up at first but their ticket system based customer support is excellent and had great service from Jon,just let him do his remote support thing and he will fix your mistakes in front of you:)will definately recommend them to all my friends in cyprus.
I want to thank My Private Network for a very quick and thorough response. Also, I want to commend my support representative Kyle for be very attentive and thorough in his investigation and resolution to my problem.
Very Satisfied Customer!
Dawn Himmelsbach
The support is excellent.
I had a problem and within 24 hrs – solved.
I would recommend (and have) this service to anyone and at £5 month, it has to be worth it. I think so anyway.
South Western France
very quick response bearing in mind I’m in US and posted my question late pm. Thanks so much, I’ve now sorted out my MPN for my Ipad and have a very happy husband on his birthday who can get UK programmes!
Great support service, at first the standard instructions did not work for China (Great Firewall and all) but after a day was soon led to a different set of instructions involving more encryptive software that worked like a charm. Several emails were concise and answered within minutes, great service!
Watching video is a tad slow, but that’s due more to the infrastructure than anything a VPN service can do. Oh well, the pause button is there for a reason…
Highly recommended.
It is great to be able to access the BBC i-player pages and of course Internet telephony which for some inexplicable reason is blocked in this very warm part of the world!! My query was dealt with promtly and courteously. Well done!
After an absence for a couple of months, I was unable to get my VPN started.
The support team sent me a reminder within a few minutes, and lo and behold it worked straightaway. My problem was my bad memory
Excellent response from the Support team.
My Private Network is the best there support is 100% the best support I have ever got on the internet.
I like there service so much I have got my brother to sing up.
And now have some friends that want to get this service to.
You guys at My Private Network are the best.
Now there is no need to get home sick when you have this service.
Guys and Girls theses people deliver 100% what they say they will deliver.
You can not go wrong.
Mark
I have been using this service in Cyprus and am extremely happy with it. Excellent value for money. I recommend it to anyone abroad.
On the very few occasions I’ve needed support, it’s been prompt, efficient and very, very patient. I would (and have) recommended MyPrivateNetwork to friends. Very good value for money! I only wish the service I receive from other service providers was as good! Thank you MyPrivateNetwork!
Never had any issues. Always a great connection and the customer support is outstanding. An excellent service. I highly recommend for expats. Thank you MPN!
Luckily I do not have problems but when I do the assitance received is next to none. Very friendly fast service. Thank you.
Encountered a problem with Vista & Win 7 no longer connecting to the UK VPN from the USA. Likely to be the result of some windows security updates. Solution was to use OpenVPN to connect over SSL. This gives a bit of a performance hit but the support response from My Private Network support was quick, professional and resolved my issue. Many thanks
Fantastic service, so easy to use. The instructions are straight to the point and renewal is automatic so you never forget. Cheap, excellent service! I was living in Norway for 2years, stuck watching TV that I couldn’t understand, this service saved my sanity!
When I finally moved back to the UK, the renewal went through as normal. I requested a cancellation and refund for the last payment, less than 24 hours late both completed. Fantastic. A must for any Ex-Pat!
Great service from this provider, in fact I have never experienced better. Had a problem connecting VPN to a new machine but an e mail reply from MPN sorted it in a jiffy.
Thanks very much.
John.
I have two VPN`s on the go as hadn`t heard of MPN at the time. Chose MPN too as I can access all UK iplayer channels, which I can`t, for some reason, with the other VPN.
I also never get any response to technical queries from the other VPN, whereas MPN came back the next day and helped me out. I will be staying with MPN and continuing to recommend to fellow expats and when my other VPN license expires I won`t be extending it or recommending to anyone.
This is the best value GBP5.00 a month I spend !
Thank you.
Excellent and very speedy support both initially when I had set up problems due to my computers security and firewall and later when had minor problems setting up payments.
Quality very good although of course this depends on your ADSL line.
I am now able to watch BBC TV live so can see news and F1 as it happens as well as recent programs from this and other UK terrestrial channels. An added bonus from Turkey is that can also access You Tube which is blocked here.
Have recommended it to several other people here and they to are now enjoying this service
cant fault MPN, living in qatar and never have a problem, support is fast and helpfull,
just what i needed.
The quality of the service cannot be fully appreciated as I am only able to obtain 1 meg speed where I am located. Whenever I get an issue regarding configuring the vpn it is always answered and sorted promptly and professionally.
I had scheduled a time and they were several minutes early, giving me the needed instructions to begin the session. The person who corrected my problem, Jon, took several minutes to make the correction to my laptop. This gave me access to their network, which I’ve been having trouble with the last few weeks.
Excellent speedy support with a solution that works.
I was asking if the VPN will work in the newfangled iPad. I wasn’t expecting much as the iPad is so new and it is not listed in the web site.
BTW this was afternoon time in HK and God knows what time it was wherever the company is based. Very impressive.
UK based VPN which I have never had problems connecting with. Although I only have a 1Mb wireless connection, I have been able to watch streaming video (when I get the full bandwidth from my ISP!) When I have had problems I have received outstanding technical support delivered in quick time and which positively identified an issue with my own ISP.
The customer support is fast,efficient and friendly and explain things that even a computer idiot like myself can understand!Having MPN over here in the USA means we can keep in touch with home (UK) and we recommend MyPrivateNetwork to every new Brit who comes over.Can’t fault it – THANKYOU!!
Didn’t know anything about VPN’s until MPN was recommended to me about 2 years ago…no regrets, one support issue was dealt with within a couple of hours. Only drawback (with VPN’s in general) is that tvcatchup.com won’t work (which is a handy place to stream all free UK telly, now that Zattoo is neutered).
Phil, Victoria, BC Canada
I had problems getting setup so I emailed the issue to support. Within 15 minutes I had a reply and solution to my problem and can now start using My Private Network! Super!
had a few snags setting up mainly due to my lack of knowledge but can honestly say that the customer care was very good and all the snags were sorted out remotely by Jon wish more people had service like that
As always – a great fast friendly service.
Tried many VPN providers, but I like MPN’s simply payment options and tech support. Tunnelblick setup on Mac’s a bit tricky, but MPN’s support is really 5-star. Connection speed to HK is a bit patchy, especially during peak times; MPN say they can’t do anything about it but let’s hope they can find a faster route to their sub’s in Asia!
I had problems setting up, but these were resolved speedily and effectively with prompt replies to my queries. I was very impressed with the customer support provided by MPN.
Have been using MPN for over year from South East Asia and overall very pleased. Speed is one area where of course I would like more but that is more related to my own line rather than MPN. Service is prompt via e-mail and they are always willing to enter into a dialogue to help you solve the problem. I have only had two issues and both times, it has been me fiddling with my settings rather than MPN issues. Highly recommend them.
Works fine for me and quantitive checks indicate no degradation of my connection speed. I had one problem in respect of outgoing mail but support gave me a very prompt solution and it works fine now. I still get geo targeted advertising of course but at least it is in my own language now !
Very good service at all times, allowing me to access a full internet service from the rather restricted country I live in.
Support is excellent too – I had a problem (caused by my lack of understanding of the settings) and received instructions on how to sort it within a few hours – on a Sunday, no less.
Recommended.
I have had very limited experience with other VPN providers. This I believe is a testament to the wonderful service I have been provided with at “My Private Network”. I am the type of person that if something does not work I will find something that will, and in the 2 years approx, since I have been a subscriber the system has worked beyond my expectations and I have never considered changing to another provider.
The limited problems I have suffered have 99.9% of the time been due to other factors, not, “My Private Network”.Even In these rare cases of problems the support and advice I have received has been outstanding, even if it was not caused by MPN. In conclusion an outstanding service and in my experience many other companies could well learn allot from their customer support and general reliability of service. Well Done
Excellent service! A very tricky technical problem solved with patience and smart advice. Highly recommended.
Excellent service & support. I had problems setting up (my fault entirely as I too am a computer idiot & managed to mix things up). Jon was extremely helpful & patient, he took over & had everything connected in no time for which I am truly grateful.
Hi,
Thanks for all your help,for some reason the user name and password hadn’t stayed in,re-entered, re-booted and all working fine.
Will sort out account on return to UK
Once again thanks for your support
Kind regards
John
Had a problem logging in and accessing my account. Very prompt, excellent help provided by Jon and back up and running in a very short period of time. Thanks.
Regards
Grahame
Very speedy response – within an hour and totally useful and accurate information and guidance. I can’t fault the service in general as well as the customer support I have received today.
Thanks Jon
I have been using VPN for 5 or 6 months and I have found it very reliable.
When I had a problem with my Paypal account due to a new credit card being lost in the mail VPN has extended my subsription to allow me to sort the problem out.Their responce to any of my querys has been very rapid.
Full marks to VPN for their customer service and thank you again.
KInd regards
Mervyn Watts
Been having trouble connecting, but hopefully soon this will be rectified. The response to my emails have been excellent and the service great. Thanks!
It’s an excellent service, easy to set up and easy to use. It works as advertised, both to by-pass local (middle east) ISP censorship and to get access to UK-only broadcasts. Since these to features work perfectly, I assume it’s also secure, though I haven’t actually tested that. Response to my only support request, for VPN setup instructions for iPhone, was quick and comprehensive. This is the 3rd UK-based VPN I’ve tried: it’s the cheapest and, I think, the best.
Excellent service, love getting British TV. Answered both my questions within hours. Cannot fault.
Julia, Crete.
I have used this service for months now and I must say I am very pleased. Any problems I have had have been resolved as quickly as I’m sure they can be. You get the feeling that the support team are knowledgable and efficient. They are always very courteous. Worth every penny as I can watch all the programmes I want. I live in Turkey and the TV here is terrible. So I am more than grateful for this service.
Very speedy fix of a connection problem (w7)- thx u guys on support
new user so have not use the service in the real world yet.
if the service is as good as the support then not expecting problems
What a superb service and excellent facility. I have been using this service since February 2009, mainly from Canada. It has provided a great lifeline to UK events and has allowed me to keep up with British TV. The service has worked well and I have been highly impressed by the assistance I have received when I have had any queries. It is most unusual to find such a responsive, helpful and knowledgeable support team who are a real pleasure to deal with. Based on my experience, I have no hesitation in recommending My Private Network, particularly for their wonderful back-up service. Thank you, Jon!
Having had excellent service from my-private-network for about 8 months I was annoyed when PayPal started rocking the boat and refusing to take payment from an accepted and confirmed card. Eventually, after many fruitless emails, over a number of days, always responded to by a different person, and all unhelpful, I gave up and contacted MPN with my problems.
The response was immediate and helpful and within hours an alternative payment method was instigated which doesn’t involve PayPal.
Thank you Jon, much appreciated!
I am most happy with the commendable service given by MPN .
They rightly deserve all the praise.
Thank you.
Mr.Nazmi Akiman
Ambassador (Rtd)
Istanbul , TURKEY
Simply fantastic service. Their support team are responsive, patient, helpful and courteous-the complete opposite of trying to get any help from the likes of Yahoo!!! I have recommended it to all my friends here in Moscow as it has been a real life-saver for me. Thanks to all the team for a terrific and very reasonably priced service-you have made a real difference to my life and I really mean that.
I cannot praise this service high enough. I am recommending it to all my friends and colleagues. If I have a problem then its answered within hours and in a clear concise way. Once again a fantastic services and worth the subscription.
Thanks guys for allowing me the flexibility to cancel my subscription in the winter months when I return to the UK but then to renew it once more in the spring when I am back abroad. I couldn’t ask for more!
to anyone reading this review GET IT and i cannot emphasize that enough! we had excellent support. It has been a pleasure doing business with them, we had a minor issue connecting emailed for help and it was sorted and it was sorted on a sunday very impressed thanks again!
Very impressed so far, technical problem (my fault!) was resolved very quickly.
Only only blip to date: one site refused with message ” Your ISP [...] is not compatible [...]“, but that is not a vital issue, all the Important Sites are accessible with no probs.
First time I was advised wrongbpassword to use, but then they quickly responded with rifest password. So all done in just under 30 hours
Thx
response 5 stars for all aspects. Possibly yours was the best response from all previous contacts
Follow up 5 stars for speedy help
customer care excellent
I didn’t feel a nuisance but that I was a priority customer.
overall 5 comp 5 speed 5 support 5
I am in Hong Kong and was having trouble viewing BBC i-player. Prompt response and the problem seems sorted.
Like to thank Jon for the help he gave us via log me in. Wonderfull service and nothing was to much trouble. Once again thanks to all at My Private Network
Had an access problem to a particular UK site – when I raised it I with My Private Network I received a reply in about 10 minutes. Apparently the site blocks all VPN servers so even though I am unable to access it, I am very happy with the prompt reply and good service I always receive from My Private Network.
You guys are great. I have lived overseas for 20 years in different places, currently in Qatar. Any time I have any questions regarding your service, you answer me with the correct answer alomost before my email is out of my outbox. Keep up the great work.
5 star rating in every aspect.
Great support. I had problems using the service from home because of my router (although I could connect from work) and their support service to fix the problem was quick and clear. So far, service seems fine.
Been using this for 4 weeks now, had a few problems at the beginning but found the support team EXCELLENT, and as someone not very savvy with computer systems, I cannot fault the instructions for how to update/install systems etc. For £5 a month, this is the best thing I have bought in a while.
Great service and support and when not in areas that outlaw VPN’s works brilliantly.
I’ve been using the service for quite a while and had no problems. Over the last couple of days it wouldn’t connect; filed a ticket and got a response within a few hours. All fixed now. Thanks guys, the service has been great!
Hi I just want to say I am moving back to the UK and am cancelling my subscription. But you have made it so worthwhile by allowing this service to be available to those of us who live abroad. Thank you and I am to be away from the UK again I will not hesitate to log on to your simple system. Thank you Tony Sargeant Greece
I paid you two days ago but I still cannot use your service.The reply tpo my technical reply has solved nothing .I want to TALK to someone alternatively have a two way exchange by ordinary email please ! Richard
At last in out from the cold, now I can have Facebook, Youtube etc. which is all currently blocked where I live.
Excellent support when I have nay problems
An excellent service and it was up and running straight away, five minutes after I made the first payment. Sadly the speed of my internet connection did not enable me to use the service as I had hoped so I cancelled my subscription. This too was delath with quickly and effectively. However, when my ISP improves the line speeds, I will certianly sign up to use this service again.
Have used this service for 18 months now & find it very good value for money.
Have had a couple of problems & the service team have sorted them very promptly & efficiently.
Fantastic – a quick response, very polite and completely helpful – really good customer service that work wonders as I will continue to let friends know about your service. Thank you very much, am very very pleased with the prompt and helpful response to my problem.
Really helpful and very proactive customer service. Probably the best I have ever experienced. Nothing is too much trouble. I would not hesitate in recommending MPN to anyone.
Excelent service and very good performance. Quick and helpful response to queries and very helpful in resolving any problems. Highly recommended.
I signed up for the service on a Saturday, and having followed the instructions, couldn’t get it to work. Within 14 hours, I had a new set of instructions (which didn’t work, but got closer to fixing it), and when I emailed to say it still wasn’t working, I got further help, and it’s now working perfectly. Am very impressed with your support being available over the weekend, and the service now works as I was hoping – I am delighted. Thank you for all your help (and your prompt replies to emails!)
Great service and very fast response to questions. Have extended my connection. Thanks very much MPN.
Hannah, China
Overhaul, cannot be beaten nor improved upon. In particular your man JON has always responded very quickly and politely to the many e mails from me -often these e mails
for help turned out to be not associated with MPN. Excellent service – keep it up
Regards Harold Reast
I live in Spain and MPN is an excellent add-on for accessing restricted UK sites. I have had very few problems with the service and when support was requested the service and responses were excellent.
I had a problem logging on in Angola. Contacted the administrator and the problem was quickly resolved. (thanks Jon) I’ve used this service in Europe south America and now Africa. Fantastic service for a quid a week. Well worth it. Thanks my private network
A small problem when wishing to cancel the subscription was speedily resolved. Would not hestitate to use MPN again when next out of the UK.
Dear MPN I lost all stace of my set up information due to a corupt somthing or other in the PC. A quick email to you and a quick email back with the web address to go to made it so easy to get back on to the good old BBC. many thanks for the prompt action. Robin Brown
Terrible. The reviews here all speak of people having trouble connecting, and well, that is the only true part of them. You WILL have trouble connecting. Support, however, is non-existent and on the odd occasion that the servers don’t provide ‘Error 619′ and fail to connect you, you’ll be rewarded with 200kb/s.
Moving on, pronto.
On line guidance with screen shots is detailed and clear. Response to questions is fast, perhaps terse but very clear. Each time round one feels they really understand the question and provide a 100% relevant answer. Well done and thanks.
I signed up to another VPN. When I paid my money7 (£3.00 more than advertised) I had all sorts of problems, culmanating in all my cookies being removed and an eventual system crash… So I was worried about signing up with MPN.
I need not have worried, where I did have a problem (with Paypal) customer services soon put my mind at rest and helped me sort the problem out. Since joining life has become a lot easier. It is worth every penny, thank you VPN
I have been a user of their UK service for over a year now, and never had a problem, now I upgraded to the global plan, and was unsure on how to switch between US and UK servers. I send them an email on a Sunday, and had a reply within less then 30 minutes. Now, thats what I call serice!! Thank you!
I had never heard of a VPN when I moved abroad and wanted to get around local internet blocks but MPN helped to explain what it was all about and and for £5 a month (no annual subscription) there was almost no downside for trying it. Setting up was a doddle even for somebody like me who has almost no idea how their computer works. Speed is the only issue but I am never sure if that is a result of the local servers or something back in the UK.
For me this is a killer app. The UK has the best media in the world and this opens it up. The line speeds are fast enough to stream video (except for small bufferings every 5 minutes). And YES I do posession a UK TV licence. The service levels are exceptional. Bravo my private network!
I had reason to ask for help due to a problem with the playback on my computer when viewing UK tv from my home in Canada. I was really impressed with the speed of response I got from Jon, and also with the useful links he sent me to solve the issue. It’s great to know that there is a very efficient customer support team in place, as too often these days, many similar organizations are happy to take your subscription, but don’t want to know if you have a problem. Thanks for the great service
I have nothing but praise for this service and I have urged my friends and students to link up.
As of usual I have had prompt professional service whenever needed, especially from Jon. Such a change from what we all are having to get used to from ‘help ‘ lines in many other sectors. Well done and thank you.
after friend recommended mpn at the weekend and doing a little research i was a little surprised about the positive all the reviews have been. i only post feedback rarely and delighted to say mpn are fanastic. signup, installation and response to a support question on slow access was smooth, simple and complete. this is an excellent service.
I make great use of the VPN service when travelling and when based in France. On the few occasions over the years when I have had a connection or speed problem I have each time been hugely impressed by the speed and quality of the response.
It’s the best online customer service I have ever experienced and it has stayed as good – and as personable – as it was on day one. Many thanks folks for a fantastic service!
Excellent service. Have been using MPN for over a year and have never had a problem – have recommended it to many people. Very fast response to my query.
Cathy in Cyprus
This is great. The product itself is very good and makes my life more enjoyable. But what impresses me most is the support. When there is a problem these guys provide quick resolutions to anything. Overall I find the service and treatment much better than what I’m used get from people I do business with face to face. I think it says a lot about the dedication of this crew. I salute you!
Patrik
Sweden
I’ve only beeen using this service for a few months since my arrival in Canada and I’m very pleased with the service. I’ve needed to ask for support just once when, for some reason, I couldn’t get connected. The support offered was excellent. Occasionally there is some buffering but I think that is the speed of my internet connection rather than a fault with MPN. I really enjoy being able to access UK tv when there are particular programmes that I want to watch. It’s excellent value.
What a fantastic service and value for money!! We live in Turkey, so unable to access any of the UK iplayer’s or until recently “You Tube”. That was until we connected via MPN. Support service excellent too!! So a big thankyou to MPN and keep up the good work. Terry Haynes
I should have signed up ages ago!!!The speed is abit slow at times,but that’s due to the local internetconnection, otherwise I feel I’m part of the real world again after years of watching bad qulity Greek TV! A special thanks to the support team, always very quick to help and solve a problem.Excellent service!
This is a first rate service. I have been living in Cyprus for part of the year and have 2meg broadband.MPN has been a real lifeline for accessing UK radio and TV. For only £5 pm its great value.
I have recommended to friends who live permanently in Cyprus who have signed up and are equally delighted with the service.
Thanks
Bill Bond
The service from “my-private-network” is brilliant. Tech support is fast, friendly and details are clear. The problems I get are from PayPal who insist on communicating with me IN SPANISH for everything to do with the VPN account including the fact that my subs to “m-p-n” have been paid !!
I wish their support teams were as good as “m-p-n”s !!
I was recommended this service by friends in Greece and had a bit of a problem setting it up – entirely my fault I must say. I got remote help at a time at my convenience and it was excellent – sorted very quickly. Cannot fault the technical side for kindness and efficiency.
Fantastic service and excellant customer service. I initially used UK server for a year without incident. I had a little difficulty setting up US as I did not follow instructions prcisely; a little tricky for computer iliterates like me.
I have always found this service to be really easy to use (for a technophobe like me) and had no problems at all for 18 months. When we recently did have difficulties reconnecting after we changed payment method the support team contacted us very quickly and sorted the problem immediately.I would definitely recommend MPNW and in fact I do to all the Brits I know here in BC.
Once again MPN has provided customer service that I can only describe as “old fashioned”! I’ve had (or perhaps I should say “I’m having”) an issue with my PayPal account and MPN have been more than helpful and patient. If this goes on I might be in danger of taking them for granted! Seriously though, MPN should be commended for their attitude and service. I have no hesitation in recommending them to friends and family. Thank you MPN!
This service is excellent in every way. Queries are answered promptly and 99% of the time speeds are delivered. However there is the occasional buffering but this may be dependent on conditions here in Sweden rather than anything to do with the service itself. I warmly recommend this competitively priced efficient service to anybody interested.
Pat
I never did get on but will try their remote access support log in at some point I think. It was ‘way more difficult to sign up than I expected and I gave up finally after a huge freak-out. The nice part was that they immediately stopped payments and refunded my money. I’d like to give them a higher rating but never got to check out the fun. Thank you so much for the refund though! (I don’t even know what “Comp” means… duh).
I never did get on but will try their remote access support log in at some point I think. It was ‘way more difficult to sign up than I expected and I gave up finally after a huge freak-out. The nice part was that they immediately stopped payments and refunded my money. I’d like to give them a higher rating but never got to check out the fun. Thank you so much for the refund though! Do I have to put a rating in? I only want to rate the Support stars as 5-star but I haven’t used the service so it’s not fair of me to rate them…
I found the response timely and to the point. My service was availability was reactivated whilst I updated my PayPal payment details so as to continue my subscription. A simple thing service but appreciated.
Thank You the service was first class. They fixed it overnight and early this morning your technician took over my computer and set up a new connection.
Very Efficient
Have been using this for a couple of years in a country where Internet is restricted and found it a brilliant service and today for the fistbtime needed help to get my iPad and iPhone set up – had a reply in minutes and can now access everything on my iPhone
Amazingly quick to respond when my payment failed (after 9 months without problems), my account was reactivated until the problem is resolved. Professional, no messing, gentlemanly approach! Great!