Comments on: MetroPipe

By: James Thenail

James Thenail — Thu, 29 Dec 2011 09:25:24 +0000

I paid metropipe with CC, an hour later, I got a reply that they needed 24 hrs to make sure they really received the money. 36 hrs past nothing happened. I googled “metropipe scam”, and found this webpage. I wish I am lucky enough to be among those who “thumb” at and numb about metropipe.

By: David

David — Wed, 07 Dec 2011 17:16:56 +0000

Bought Metropipe VPN about a week ago. Have not heard anything from them in spite of both emailing them AND trying to contact them on Skype.

These people are total rip off artists. Do not trust them with your money. They will take your money and leave you high and dry.

They are scammers!

By: Works great for me

Works great for me — Thu, 07 Jul 2011 14:38:06 +0000

I have nothing but good things to say about Metropipe. I use the Tunneler Pro version with Linux. It did take a little while to get it functional, one problem was that I received the windows version. Once they knew I used Linux it was a snap. I have never had a problem with support, anyone who has isn’t going about it in the right fashion. Once you get a support ticket you can use it over and over. The support staff are extremely versed in all OS’s and will hold your hand and walk you through everything required. If it does go down check your email, there could be an upgrade you need to download. If there is I have found that they keep the live chat open to assist customers. Metropipe is not a scam, I’ve had it for a few years and have had very good service from them. They even gave me a discount on my renewal. My only suggestion would be to use Wester Union for sign up and renewal. I think it is much faster to get it set up that way, I only use Western Union now for transactions with them.

By: SatisifedLongTimeCustomer

SatisifedLongTimeCustomer — Mon, 13 Jun 2011 15:58:59 +0000

I have been a TunnelerPro customer for several years, and 95% of the time Metropipe has worked flawlessly for me. In the beginning I had lots of questions and got great Skype support, although when I now (from time-to-time) Skype them to ask about estimated uptime I do not receive any feedback maybe they would respond if my question went beyond ‘estimated uptime’. I have also gotten response when emailing support@metropip.net. However, the system when down might last 12-24 hrs and is back up again. There was a time a few years ago when they were down for about a week when they were doing major work on moving/upgrading their servers, and I did feel blind-sided but as I recall I think they sent out an email which I did not think to look for until after the fact.

By: Metropipe Support

Metropipe Support — Mon, 23 May 2011 18:19:53 +0000

I would like to ask the people that are giving bad reviews to post the usernames here or any information that they feel comfortable with (Their tunneller ID). Say when they signed up with us and I will make sure they are taken care of. I will be checking these reviews. As was stated above there is live support on our site. People are welcome to click on that also.

By: PimpingJP

PimpingJP — Tue, 10 May 2011 16:54:50 +0000

I don’t understand why you people are having problems! lol I’ve been with them for years and if I need help I either hit the live support button on their page or I contact them on Skype. You guys are doing something wrong. As for me, I won’t use any other VPN. I don’t know much about computers… but they’ve always held my hand and even did a remote support session after I messed up and didn’t know how to extract a .zip. xD In my opinion you’re all probably from other VPN providers. Grow up and hit the live support button.

By: Peter Right

Peter Right — Sat, 07 May 2011 08:18:29 +0000

I really don’t know what most of you guys are talking about! And if I would have read this before I signed up for them I wouldn’t have tried them out! lol But I’ve been with them for about a month now. I had some trouble setting it up like you guys did, but their support was online and I got live help right away. The support person did everything for me through a Remote support session and held my hand while I was learning what a VPN is and what it does. I’ve contacted them a number of times and they have always been there! lol Most of the time it’s just because I’m new to Linux and don’t understand really anything about it yet. 100% Recommended for people that are looking. Maybe they got some new staff or something.

By: John Castleman

John Castleman — Mon, 02 May 2011 20:57:21 +0000

Metropoop is a scam. Believe me or not. I was scammed. 3 months and still no service.

By: StoneCold

StoneCold — Sun, 01 May 2011 16:37:54 +0000

Metropipe is a scam, plain and simple. I signed up in Feb 2011 and it still doesn’t work. Now they want to do a remote support session…..after 3 freaking months???!!! What kind of people do business like this? Scam artists is who. Anyone that says Metropipe isn’t a scam is 1)lying 2) work for Metropipe 3)are super lucky and should buy a lottery ticket. Do not do business with them. Hear me. They are scammers and only their employees are on here saying they are good. B.S.

BTW, I now have a vpn service (with the same features as mp) and it worked immediately. Metropipe is a joke.

By: Kathryn

Kathryn — Sat, 19 Feb 2011 08:55:06 +0000

I just signed up for Metropipe and have to commend them on the wonderful support I received. They spent a long time helping me get it set up and I appreciate all their diligence in making sure it all worked properly. Yes, sometimes it takes a bit of time to connect with support, but once connected via skype they took all the time needed to get me going.
I look forward to great service and privacy.