Comments on: Cienen http://myvpnreviews.com/cienen/ Wed, 01 Feb 2012 22:30:11 -0700 http://wordpress.org/?v=2.8.4 hourly 1 By: Mike Johnson http://myvpnreviews.com/cienen/comment-page-1/#comment-25992 Mike Johnson Sat, 17 Dec 2011 05:18:24 +0000 http://myvpnreviews.com/?p=80#comment-25992 Going on 2 days now since I subscribed to their shared ip vpn service and sent payment via PayPal. Their web site said usually 2 to 4 hours to create account, but it could take up to 12 hours. I still have not received any account information. I have not received any response to my phone messages, emails, or ticket submitted via their web site. I went with them because they claim to allow up to 7 connections per account. Going on 2 days now since I subscribed to their shared ip vpn service and sent payment via PayPal. Their web site said usually 2 to 4 hours to create account, but it could take up to 12 hours. I still have not received any account information. I have not received any response to my phone messages, emails, or ticket submitted via their web site.

I went with them because they claim to allow up to 7 connections per account.

]]> By: James Long http://myvpnreviews.com/cienen/comment-page-1/#comment-6900 James Long Sun, 19 Dec 2010 09:31:23 +0000 http://myvpnreviews.com/?p=80#comment-6900 Thank you "fellow vpn'r" - I have since logged onto Plimus and cancelled my account there. I can only assume Cienen has gone or is going bust (or doesn't care). Any recommendations for alternatives? I'm based in Hong Kong and want to connect to UK media content - the line from Asia to the UK isn't great so ideally need a VPN that can doesn't make things worse! Cienen was an example of one that was USELESS - further to my last review, avoid them and just don't even try them! Thank you “fellow vpn’r” – I have since logged onto Plimus and cancelled my account there. I can only assume Cienen has gone or is going bust (or doesn’t care). Any recommendations for alternatives? I’m based in Hong Kong and want to connect to UK media content – the line from Asia to the UK isn’t great so ideally need a VPN that can doesn’t make things worse! Cienen was an example of one that was USELESS – further to my last review, avoid them and just don’t even try them!

]]> By: fellow vpn'r http://myvpnreviews.com/cienen/comment-page-1/#comment-6849 fellow vpn'r Sat, 18 Dec 2010 00:32:13 +0000 http://myvpnreviews.com/?p=80#comment-6849 FAO/James Long - Complain to paypal.com or plimus.com depending on who you used to purchase the service! Seriously bad service! avoid at all cost.. FAO/James Long – Complain to paypal.com or plimus.com depending on who you used to purchase the service! Seriously bad service! avoid at all cost..

]]> By: James Long http://myvpnreviews.com/cienen/comment-page-1/#comment-6733 James Long Wed, 15 Dec 2010 15:46:53 +0000 http://myvpnreviews.com/?p=80#comment-6733 Having a terrible time with these guys. Used their service for a while. Pretty sketchy at best, speeds poor generally. Have now tried to cancel my account for more than 2 weeks and not one response from any email I've sent (more than 4 now) and their office number is always "out of business hours". The support button for "18 hour per day service" is non existent and I now feel there is a scam here. Have had to take drastic measure of telling credit card issuer to stop payments as Cienen simply not responding to me. Just avoid them - does anyone know where I can file an official complaint? Having a terrible time with these guys. Used their service for a while. Pretty sketchy at best, speeds poor generally. Have now tried to cancel my account for more than 2 weeks and not one response from any email I’ve sent (more than 4 now) and their office number is always “out of business hours”. The support button for “18 hour per day service” is non existent and I now feel there is a scam here. Have had to take drastic measure of telling credit card issuer to stop payments as Cienen simply not responding to me. Just avoid them – does anyone know where I can file an official complaint?

]]> By: Richard http://myvpnreviews.com/cienen/comment-page-1/#comment-2631 Richard Sat, 12 Jun 2010 11:39:30 +0000 http://myvpnreviews.com/?p=80#comment-2631 It's the best... I am using their services for more than a year now and I think I can not find any other provider that offer me such service with that low price. They offer multiple access on each account and I have shared my account with my brother and my father and all of us using the connection and pay only for one account. It's totally great! The number of servers and speed... It rocks. By the way I also had problem with their email respond delays but I have received an email from them that they had email server problem. I give 4/5 rating for their support. But all other things are totally ok. I recommend it to others. It’s the best… I am using their services for more than a year now and I think I can not find any other provider that offer me such service with that low price. They offer multiple access on each account and I have shared my account with my brother and my father and all of us using the connection and pay only for one account. It’s totally great! The number of servers and speed… It rocks. By the way I also had problem with their email respond delays but I have received an email from them that they had email server problem. I give 4/5 rating for their support. But all other things are totally ok. I recommend it to others.

]]> By: Richard B http://myvpnreviews.com/cienen/comment-page-1/#comment-1744 Richard B Mon, 08 Mar 2010 14:49:30 +0000 http://myvpnreviews.com/?p=80#comment-1744 I just made the mistake of paying $15 for their premium service to watch TV Catchup. After connecting I receive constant buffering. As you can see below from my testing the iPlayer diagnostics available at http://www.bbc.co.uk/iplayer/diagnostics their performance is pathetic. I have requested a full refund. Cienen.com VPN Download Speed: 1315 Streaming Speed (1) 144 Streaming Speed (2) 686 Streaming Speed (3) 211 Standard connection (No VPN) Download Speed: 26070 Streaming Speed (1) 8429 Streaming Speed (2) 9931 Streaming Speed (3) 20571 I just made the mistake of paying $15 for their premium service to watch TV Catchup. After connecting I receive constant buffering.

As you can see below from my testing the iPlayer diagnostics available at http://www.bbc.co.uk/iplayer/diagnostics their performance is pathetic.

I have requested a full refund.

Cienen.com VPN
Download Speed: 1315
Streaming Speed (1) 144
Streaming Speed (2) 686
Streaming Speed (3) 211

Standard connection (No VPN)
Download Speed: 26070
Streaming Speed (1) 8429
Streaming Speed (2) 9931
Streaming Speed (3) 20571

]]> By: Steven Fisher http://myvpnreviews.com/cienen/comment-page-1/#comment-1133 Steven Fisher Tue, 12 Jan 2010 18:46:13 +0000 http://myvpnreviews.com/?p=80#comment-1133 This is not a company you will be glad you got involved. Their service is sketchy at best with constant downtime, their customer service is is non-existant and impossible to contact and if you are luck enough to eventually contact them they are useless. This is a poor service and one which you should stay away from. This is not a company you will be glad you got involved. Their service is sketchy at best with constant downtime, their customer service is is non-existant and impossible to contact and if you are luck enough to eventually contact them they are useless. This is a poor service and one which you should stay away from.

]]> By: Gavin http://myvpnreviews.com/cienen/comment-page-1/#comment-1074 Gavin Thu, 24 Dec 2009 22:48:44 +0000 http://myvpnreviews.com/?p=80#comment-1074 I used this service for several months. Their service is fast, but did go offline on a couple of days. Their Customer Service is non-existent and problems are blamed on "Server Issues" which isn't very comforting when that is their business. I used this service for several months. Their service is fast, but did go offline on a couple of days. Their Customer Service is non-existent and problems are blamed on “Server Issues” which isn’t very comforting when that is their business.

]]> By: Bryan Houlihan http://myvpnreviews.com/cienen/comment-page-1/#comment-1058 Bryan Houlihan Mon, 21 Dec 2009 10:30:22 +0000 http://myvpnreviews.com/?p=80#comment-1058 I don't know what is going down with these guys because I have used them for two years without a problem. NOW no one answeres the phone. NO ONE responds to emails AND the LOG ON dosn't work all the time. THE MAJOR PROBLEM IS THAT THEY TAKE THE MONEY AND DO NOT PROVIDE THE SERVICE> I have to conclude that these guys are going out of business and that would be a sad thing. Just wish someone would ANSWER. Bad news dudes cause they have just taken my money for another year.. I don’t know what is going down with these guys because I have used them for two years without a problem. NOW no one answeres the phone. NO ONE responds to emails AND the LOG ON dosn’t work all the time. THE MAJOR PROBLEM IS THAT THEY TAKE THE MONEY AND DO NOT PROVIDE THE SERVICE> I have to conclude that these guys are going out of business and that would be a sad thing. Just wish someone would ANSWER. Bad news dudes cause they have just taken my money for another year..

]]> By: Eric Herman http://myvpnreviews.com/cienen/comment-page-1/#comment-917 Eric Herman Fri, 13 Nov 2009 01:20:34 +0000 http://myvpnreviews.com/?p=80#comment-917 Service is erratic. Support is horrid! On the website it says support is available 24/7. This is a lie. I have never had anyone answer the phone. They also say that they will respod to e-mail within 4 hours. Another lie. I have sent e-mails that have never been answered. Service is erratic. Support is horrid! On the website it says support is available 24/7. This is a lie. I have never had anyone answer the phone. They also say that they will respod to e-mail within 4 hours. Another lie. I have sent e-mails that have never been answered.

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